FAQ

We specialise in everything for the modern gardener! Our range includes automatic watering systems, planters, garden ornaments, tools, furniture, and decorative items. Whether you’re looking for practical tools like cultivators and chainsaws or beautiful additions like Buddha statues and bird baths, we have something to enhance your garden space.

Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.

Absolutely! We offer products for all experience levels, from easy drip watering kits for those just starting out to more advanced equipment for seasoned gardening enthusiasts.

We provide two reliable shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

We take 1-2 business days to carefully prepare your order before dispatch. We package each item with great care to ensure it arrives in perfect condition.

We ship globally to gardening enthusiasts worldwide, with the exception of some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

Once your order is dispatched, we’ll send you a confirmation email with tracking information so you can follow your garden treasures on their journey to you.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

The price shown on our website is the final price you pay for the product. Shipping fees are added at checkout unless you qualify for free shipping on orders over £50. Please note that depending on your country’s regulations, you may be responsible for any applicable customs duties or import taxes.

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return products within 15 days of receipt for a refund or exchange. Items must be in original condition with packaging.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience in the future.

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.